Refund Policy

Section 1: Introduction

1.1 Purpose

This Refund and Cancellation Policy (“Policy”) governs the terms and conditions under which cancellations, replacements, or exchanges of services may be offered to clients of StartupFlora, a platform operated by startupflora.com (“Company,” “we,” “our,” or “us”). StartupFlora does not issue refunds under any circumstances. The purpose of this Policy is to ensure clarity, transparency, and accountability in our service transactions while protecting the interests of both the Client and the Company.

1.2 Applicability

This Policy is applicable to all services offered by StartupFlora, whether rendered through the website, mobile platforms, authorized representatives, or partner integrations, including but not limited to:

• Startup registration and compliance services
• Legal and tax documentation
• Digital branding and technology solutions
• Business consultancy, advisory, or mentorship engagements

This Policy applies uniformly to all users (“Client,” “you,” or “your”) availing paid services from StartupFlora. Any exceptions to this Policy must be agreed upon in writing and authorized by StartupFlora management.

1.3 Binding Agreement

By initiating a transaction or payment for services viastartupflora.com, or by using services offered by StartupFlora, you acknowledge that you have read, understood, and agreed to be bound by this Policy. This Policy shall be read in conjunction with our Terms of Service and Privacy Policy. In the event of a conflict, the provisions of this Refund and Cancellation Policy shall prevail solely in matters related to cancellations and service exchanges.

1.4 Policy Administration

StartupFlora reserves the right to administer, interpret, modify, or update this Policy from time to time at its sole discretion. Clients are advised to periodically review this Policy prior to availing services or submitting cancellation or service-exchange requests.

Section 2: Scope of the Policy

2.1 Coverage

This Policy covers all services for which payment has been made to StartupFlora, whether partially or in full, through any of the following methods:

• Online payments via credit/debit cards, UPI, wallets, or net banking
• Bank transfers (NEFT/IMPS/RTGS)
• Payments processed through third-party gateways authorized by StartupFlora
• Offline payments through cheques or demand drafts acknowledged with a valid receipt

It applies to all categories of services offered by the Company, including but not limited to:

• Startup Incorporation Services (e.g., Private Limited Company, LLP, OPC registrations),
• Legal Drafting & Compliance Filings (e.g., GST registration, MSME certification, IPR filings),
• Digital & Branding Services (e.g., website creation, pitch deck preparation, social media branding),
• Mentorship or Incubation Support
• Document Review and Advisory Consultations

2.2 Service Commencement Clause

This Policy applies only if the service has not been fully rendered or irrevocably initiated. For the purposes of this clause, a service shall be deemed to have commenced when:

• StartupFlora or its representatives have initiated action (e.g., document preparation, consultations)
• Government filings have been submitted on behalf of the client
• Intellectual property filings or third-party integrations have been initiated
• Once service commencement has occurred, eligibility for a service exchange shall be limited and subject to deductions for work already performed.

2.3 Exclusions from Scope

This Policy does not apply to:

• Services procured through partner sites or vendors not directly managed by StartupFlora
• Free trials, promotional offers, or subsidized services under special programs
• Any loss, delay, or rejection caused due to inaccuracies, incompleteness, or non-compliance on the part of the client
• Additionally, service exchanges shall not apply to taxes, statutory payments, or government fees paid on behalf of the client

Section 3: Service Exchange Eligibility Criteria

3.1 General Principles

Refunds are not available. Where a legitimate claim is established, StartupFlora may, at its sole discretion and subject to verification, offer an exchange of services of equivalent value toward another StartupFlora offering.

The following conditions shall be considered for service-exchange eligibility:

If the service paid for by the Client has not been commenced within the defined service timeline, and the delay is attributable solely to StartupFlora without any fault, delay, or non-cooperation from the Client, a request for exchange of services may be accepted.

If the delivered service significantly deviates from the scope mutually agreed upon or as advertised on the website, and the deficiency remains unrectified even after the Client has submitted a written complaint and allowed a reasonable opportunity for correction, an exchange of services of equivalent remaining value may be offered.

In the event of multiple or duplicate payments, overcharging due to a system error, or failure to capture a successful payment, the excess amount will be corrected by adjustment or credit, subject to validation by the Company’s finance team. This is the sole exception under which a monetary correction may be processed.

If StartupFlora is unable to execute the service due to internal limitations, third-party discontinuation, or statutory barriers outside the client’s control, the Company shall offer an alternative service of equal or higher value. No refund shall be issued.

3.2 Documentation Requirements

To initiate a cancellation or service-exchange request, the Client must submit:

• A written request via email to info@startupflora.com
• A copy of the transaction receipt or invoice,

3.3 Ineligibility Scenarios

No service exchange shall be entertained in the following situations:

• Delay or failure caused due to incorrect/incomplete information or documents provided by the Client,
• Non-compliance with requests for verification, clarification, or document resubmission,
• Rejection of application by government authorities for reasons not attributable to StartupFlora,
• Change of mind or voluntary discontinuation of service by the Client after initiation of work,
• Losses, penalties, or damages incurred due to statutory compliance failures not handled by StartupFlora.

Section 4: Time Limitations and Service Exchange Windows

4.1 Service Exchange Request Period

Service-exchange requests must be initiated within a strict 30 (thirty) business days from the date of:

• Completion of payment for the service, or
• Delivery of the first service milestone or draft submission, whichever is earlier.

Requests received beyond this period shall be deemed invalid and may not be entertained unless exceptional circumstances are established and agreed to in writing by the Company.

4.2 Exchange of Services

In place of any refund, the Client may request:

• Service Replacement – switching to another StartupFlora service of equal or greater value, or
• Service Credit – a transferable credit balance for future services, valid for a period of 90 (ninety) days from the date of issue.

The Company will apply deductions for work already performed and third-party charges as per Section 5. No refund shall be processed under any circumstances, except for duplicate payments or clear technical errors as described in Section 3.1(c).

4.3 Valuation of Service Exchange

Where an exchange of services is approved, the exchangeable value shall be calculated after deducting:

• Pro-rata value of work completed,
• Actual out-of-pocket costs incurred by StartupFlora or its agents (including statutory payments),
• Cancellation charges as per Section 5.

StartupFlora does not offer refunds under any circumstances. Where a service cannot be completed as originally engaged, the Client may request an exchange of services of equivalent value toward another StartupFlora offering, subject to availability and written approval. Duplicate payments or clear technical errors remain the sole exceptions and shall be corrected by adjustment or credit as appropriate.

4.4 Service Exchange Processing Timeline

All approved service exchanges shall be confirmed and applied within a standard time frame of 10 to 14 business days from the date of confirmation and submission of complete documentation by the Client.

For corrections arising from duplicate payments or technical errors, any monetary adjustment shall be processed within 21 to 35 working days. The actual credit time may vary depending on the payment method used, bank processing cycles, and third-party gateway settlement timelines.

StartupFlora shall not be liable for any delays caused by payment processors or banking intermediaries.

Section 5: Deductions and Cancellation Charges

5.1 Overview of Deductible Components

In the event a service exchange or service credit is approved, StartupFlora shall apply the following deductions, which are non-negotiable and designed to cover administrative, technical, and resource allocation costs incurred up to the date of the request:

This includes compensation for services already rendered, partially completed work, time spent in consultation, documentation drafted, and any advisory or professional input provided before the exchange request.

Earned fees shall be calculated based on service milestones, internal effort logs, or deliverables submitted, whichever is most appropriate.

Non-recoverable costs paid to external vendors, consultants, government portals, statutory bodies, payment gateways, and other service partners shall be deducted in full. These may include:

• MCA/GST/Trademark/Income Tax filing charges,
• Payment processing or transaction fees,
• Government challans, stamp duties, or registration fees,
• Any external platform or licensing fee.

A flat administrative charge of ₹1000 or 10% of the total transaction value (whichever is higher) shall be applied to cover costs associated with:

• Internal documentation handling,
• Recordkeeping and audit reconciliation,
• Service-exchange processing workflow.

Section 6: Service Exchange Procedure and Communication Protocol

6.1 Initiation of Request

Clients seeking a service exchange, service credit, or cancellation must initiate the process by submitting a written request to the Company via email. All such requests must be sent to:📧 info@startupflora.com

The subject line must clearly state: “Service Exchange Request – [Service Name] – [Invoice Number]” to ensure proper routing and timely response.

6.2 Required Information

The email request must contain the following mandatory information:

• Full Name of the Client/Authorized Representative
• Registered Email Address (used at the time of service registration)
• Invoice Number and Date of Transaction
• Payment Reference Number or UTR
• Name of the Service Availed
• Reason for Cancellation or Service Exchange
• Preferred Alternate Service (if requesting an exchange)
• Supporting Documentation, if any (screenshots, email threads, proof of error, etc.)

Failure to furnish complete and accurate details may result in rejection or delay in the processing of your request.

6.3 Internal Review and Acknowledgment

Upon receipt of the service-exchange request, StartupFlora shall:

• Acknowledge receipt of the request within 3 to 5 business days
• Initiate a verification process through internal teams and third-party partners (where applicable)
• Contact the client for any additional information or clarification, if necessary

No service exchange shall be processed unless all required clarifications and documentation are satisfactorily received.

6.4 Evaluation and Outcome

Each service-exchange request will be evaluated independently, considering:

• Nature of the service
• Stage of execution or delivery
• Third-party involvement
• Applicable legal and financial liabilities
• Availability of the requested alternate service

The outcome of the evaluation will be communicated to the client via email within 10 to 14 business days from the date of final submission of documents.

6.5 Final Exchange or Credit Execution

Upon approval:

• An exchange of services will be applied toward another StartupFlora offering of equivalent remaining value, subject to availability and written confirmation.
• Service credits, if issued, will be valid for 90 days and can be redeemed only on services directly offered by StartupFlora.
• An official confirmation email will be issued, including the exchange reference number and details of the value applied.
• In the sole case of duplicate payments or clear technical errors, any monetary adjustment will be made to the original method of payment unless otherwise agreed in writing.

StartupFlora shall not be liable for any delay caused by external financial institutions, payment gateways, or system outages once an adjustment has been initiated on our end.

Section 7: Non-Exchangeable Situations and Exceptions

7.1 Non-Exchangeable Scenarios

The following circumstances shall render a transaction ineligible for service exchange, irrespective of the client’s claim or dissatisfaction:

No service exchange shall be processed where delay, failure, or rejection is due to:

• Inaccurate or incomplete information submitted by the client
• Failure to respond to requests for clarification or additional documentation
• Missed deadlines due to client inaction or delayed communication

Services that involve applications, filings, or registrations with statutory authorities (e.g., MCA, GST, Trademark, Income Tax Department) are not eligible for exchange if rejected or delayed due to:

• Government policies or procedural discretion
• Client’s prior non-compliance, blacklisting, or ineligibility
• External platform downtime or queue-based delays

StartupFlora bears no liability for decisions made by government authorities.

Service exchanges will not be granted for voluntary service withdrawal, change of intent, or decision to discontinue once the service has been partially or fully initiated.

If the client has availed part of the deliverables under a package or bundle (e.g., received draft documents, consultations, or partial filings), the service shall be deemed rendered and not eligible for exchange.

7.2 Promotional Offers and Discounted Services

Services availed at special rates, under promotional codes, bundled discounts, startup incubation offers, or subsidized programs shall not be eligible for service exchange, unless:

• A duplicate transaction is confirmed
• The service was not initiated at all due to internal error

No exchangeable value shall exceed the net amount paid, excluding the value of waived charges, bonus services, or complimentary components.

7.3 Digital Products and Intellectual Deliverables

Digital goods such as templates, reports, pitch decks, market research, branding files, and intellectual property created for the client are strictly not eligible for exchange once delivered or accessed—even if partially. Such assets are deemed consumed at the point of delivery.

7.4 Force Majeure Events

StartupFlora shall not be liable to issue a service exchange or cancel obligations due to force majeure conditions including but not limited to:

• Acts of God (earthquakes, floods, pandemics)
• War, strikes, lockdowns, or civil disturbances
• Cyberattacks, technical outages, or third-party disruptions
• Changes in law, regulation, or administrative policies impacting service execution

Section 8: Limitation of Liability and Dispute Resolution

8.1 Limitation of Liability

To the maximum extent permitted by applicable law, StartupFlora, its affiliates, officers, employees, agents, consultants, or authorized representatives shall not be liable for:

• Indirect, incidental, special, punitive, or consequential damages of any kind
• Loss of revenue, business opportunities, or goodwill resulting from service-exchange decisions
• Delays in processing caused by banks, payment gateways, or force majeure events
• Errors in service execution arising from third-party platforms or government portals

Under all circumstances, the total liability of StartupFlora for claims arising out of or relating to this Policy shall not exceed the amount actually paid by the client for the specific service in dispute, and any remedy shall be limited to an exchange of services of equivalent remaining value, except in cases of duplicate payments or clear technical errors.

8.2 Dispute Escalation Protocol

Clients are advised to follow the steps below before initiating any external complaint or legal action:

1. Submit a written grievance to info@startupflora.com marked as “Escalation – Service Exchange Dispute”.
2. Allow 10 business days for StartupFlora’s Grievance Cell to respond or resolve the issue.
3. Engage in good faith negotiation and cooperative documentation sharing during the escalation process.

The Company prioritizes amicable resolution and will make every effort to close disputes satisfactorily within internal procedures.

8.3 Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. The Parties agree that:

• All claims or disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan.
• No claims may be brought outside the jurisdiction unless mutually agreed upon in writing by both parties.

Section 9: Policy Modification and Contact Information

9.1 Policy Review and Revisions

StartupFlora reserves the sole right to amend, revise, update, or modify this Refund and Cancellation Policy at any time, with or without prior notice. Modifications may be necessitated by:

• Regulatory or legal updates
• Platform or service changes
• Operational feedback or evolving client needs
• Industry best practices

Revised policies will be posted on the official website atstartupflora.comand shall take effect immediately upon publication unless otherwise specified. Clients are encouraged to review this Policy periodically to remain informed of their rights and obligations.

9.2 No Waiver

Failure or delay by StartupFlora in enforcing any provision of this Policy shall not constitute a waiver of that right. If any clause of this Policy is held invalid or unenforceable under applicable law, the remaining clauses shall continue in full force and effect.

9.3 Contact for Queries

For all queries, clarifications, or complaints related to this Policy, please reach out to:

StartupFlora Support Team

📧 Email: info@startupflora.com

🌐 Website: startupflora.com

🕒 Support Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)