Refund Policy

Section 1: Introduction

1.1 Purpose

This Refund and Cancellation Policy (“Policy”) governs the terms and conditions under which refunds, cancellations, replacements, or service credits may be issued to clients of StartupFlora, a platform operated by startupflora.com (“Company,” “we,” “our,” or “us”). The purpose of this Policy is to ensure clarity, transparency, and accountability in our service transactions while protecting the interests of both the Client and the Company.

1.2 Applicability

This Policy is applicable to all services offered by StartupFlora, whether rendered through the website, mobile platforms, authorized representatives, or partner integrations, including but not limited to:

• Startup registration and compliance services
• Legal and tax documentation
• Digital branding and technology solutions
• Business consultancy, advisory, or mentorship engagements

This Policy applies uniformly to all users (“Client,” “you,” or “your”) availing paid services from StartupFlora. Any exceptions to this Policy must be agreed upon in writing and authorized by StartupFlora management.

1.3 Binding Agreement

By initiating a transaction or payment for services viawww.startupflora.com, or by using services offered by StartupFlora, you acknowledge that you have read, understood, and agreed to be bound by this Policy. This Policy shall be read in conjunction with our Terms of Service and Privacy Policy. In the event of a conflict, the provisions of this Refund and Cancellation Policy shall prevail solely in matters related to refunds and cancellations.

1.4 Policy Administration

StartupFlora reserves the right to administer, interpret, modify, or update this Policy from time to time at its sole discretion. Clients are advised to periodically review this Policy prior to availing services or submitting refund/cancellation requests.

Section 2: Scope of the Policy

2.1 Coverage

This Policy covers all services for which payment has been made to StartupFlora, whether partially or in full, through any of the following methods:

• Online payments via credit/debit cards, UPI, wallets, or net banking
• Bank transfers (NEFT/IMPS/RTGS)
• Payments processed through third-party gateways authorized by StartupFlora
• Offline payments through cheques or demand drafts acknowledged with a valid receipt

It applies to all categories of services offered by the Company, including but not limited to:

• Startup Incorporation Services (e.g., Private Limited Company, LLP, OPC registrations),
• Legal Drafting & Compliance Filings (e.g., GST registration, MSME certification, IPR filings),
• Digital & Branding Services (e.g., website creation, pitch deck preparation, social media branding),
• Mentorship or Incubation Support
• Document Review and Advisory Consultations

2.2 Service Commencement Clause

This Policy applies only if the service has not been fully rendered or irrevocably initiated. For the purposes of this clause, a service shall be deemed to have commenced when:

• StartupFlora or its representatives have initiated action (e.g., document preparation, consultations)
• Government filings have been submitted on behalf of the client
• Intellectual property filings or third-party integrations have been initiated
• Once service commencement has occurred, the eligibility for refund shall be limited.

2.3 Exclusions from Scope

This Policy does not apply to:

• Services procured through partner sites or vendors not directly managed by StartupFlora
• Free trials, promotional offers, or subsidized services under special programs
• Any loss, delay, or rejection caused due to inaccuracies, incompleteness, or non-compliance on the part of the client
• Additionally, refunds or credits shall not be applicable to taxes, statutory payments, or government fees paid on behalf of the client

Section 3: Refund Eligibility Criteria

3.1 General Principles

Refunds or service credits may be issued only under circumstances where the Company, at its sole discretion and subject to verification, determines that the client has a legitimate claim.

The following conditions shall be considered for refund eligibility:

If the service paid for by the Client has not been commenced within the defined service timeline, and the delay is attributable solely to StartupFlora without any fault, delay, or non-cooperation from the Client, a refund request may be accepted.

If the delivered service significantly deviates from the scope mutually agreed upon or as advertised on the website, and the deficiency remains unrectified even after the Client has submitted a written complaint and allowed a reasonable opportunity for correction, a partial refund or service credit may be issued.

In the event of multiple or duplicate payments, overcharging due to a system error, or failure to capture a successful payment, a full refund of the excess amount will be processed, subject to validation by the Company’s finance team.

If StartupFlora is unable to execute the service due to internal limitations, third-party discontinuation, or statutory barriers outside the client’s control, the Company shall either:

• Offer an alternative service of equal or higher value, or
• Issue a pro-rata refund after deducting reasonable administrative and third-party expenses.

3.2 Documentation Requirements

To initiate a refund or cancellation request, the Client must submit:

• A written request via email to info@startupflora.com
• A copy of the transaction receipt or invoice,

3.3 Ineligibility Scenarios

No refund or credit shall be entertained in the following situations:

• Delay or failure caused due to incorrect/incomplete information or documents provided by the Client,
• Non-compliance with requests for verification, clarification, or document resubmission,
• Rejection of application by government authorities for reasons not attributable to StartupFlora,
• Change of mind or voluntary discontinuation of service by the Client after initiation of work,
• Losses, penalties, or damages incurred due to statutory compliance failures not handled by StartupFlora.

Section 4: Time Limitations and Refund Windows

4.1 Refund Request Period

Refund requests must be initiated within a strict 30 (thirty) business days from the date of:

• Completion of payment for the service, or
• Delivery of the first service milestone or draft submission, whichever is earlier.

Requests received beyond this period shall be deemed invalid and may not be entertained unless exceptional circumstances are established and agreed to in writing by the Company.

4.2 Replacement and Service Credit Window

In lieu of a refund, the Client may opt for a:

• Service Replacement – switching to another StartupFlora service of equal or greater value, or
• Service Credit – a transferable credit balance for future services, valid for a period of 90 (ninety) days from the date of issue.

The Company will apply deductions for work already performed and third-party charges as per Section 5. In such cases, no monetary refund shall be processed.

4.3 Partial Refunds

In cases where partial refunds are warranted, they shall be calculated after deducting:

• Pro-rata value of work completed,
• Actual out-of-pocket costs incurred by StartupFlora or its agents (including statutory payments),
• Cancellation charges as per Section 5.

StartupFlora shall not be liable to refund any amount exceeding 30% (thirty percent) of the total service fee, except in cases of duplicate payments or clear technical errors.

4.4 Refund Processing Timeline

All approved refunds shall be processed within a standard time frame of 21 to 35 working days from the date of confirmation and submission of complete documentation by the Client.

The actual credit time may vary depending on:

• The payment method used,
• Bank processing cycles,
• Third-party gateway settlement timelines.

StartupFlora shall not be liable for any delays caused by payment processors or banking intermediaries.

Section 5: Deductions and Cancellation Charges

5.1 Overview of Deductible Components

In the event a refund or service credit is approved, StartupFlora shall apply the following deductions, which are non-negotiable and designed to cover administrative, technical, and resource allocation costs incurred up to the date of the request:

This includes compensation for services already rendered, partially completed work, time spent in consultation, documentation drafted, and any advisory or professional input provided before the refund request.

Earned fees shall be calculated based on service milestones, internal effort logs, or deliverables submitted, whichever is most appropriate.

Non-recoverable costs paid to external vendors, consultants, government portals, statutory bodies, payment gateways, and other service partners shall be deducted in full. These may include:

• MCA/GST/Trademark/Income Tax filing charges,
• Payment processing or transaction fees,
• Government challans, stamp duties, or registration fees,
• Any external platform or licensing fee.

A flat administrative charge of ₹1000 or 10% of the total transaction value (whichever is higher) shall be applied to cover costs associated with:

• Internal documentation handling,
• Recordkeeping and audit reconciliation,
• Refund processing workflow.

5.2 Cap on Refund Amount

The maximum refund amount under any claim, except for duplicate or overpayments, shall not exceed 30% of the original fee paid for the service. This cap is implemented to protect against undue claims after partial service delivery and resource deployment.

Section 6: Refund Procedure and Communication Protocol

6.1 Initiation of Request

Clients seeking a refund, service credit, or cancellation must initiate the process by submitting a written request to the Company via email. All such requests must be sent to:📧 info@startupflora.com

The subject line must clearly state: “Refund Request – [Service Name] – [Invoice Number]” to ensure proper routing and timely response.

6.2 Required Information

The email request must contain the following mandatory information:

• Full Name of the Client/Authorized Representative
• Registered Email Address (used at the time of service registration)
• Invoice Number and Date of Transaction
• Payment Reference Number or UTR
• Name of the Service Availed
• Reason for Refund or Cancellation
• Supporting Documentation, if any (screenshots, email threads, proof of error, etc.)

Failure to furnish complete and accurate details may result in rejection or delay in the processing of your request.

6.3 Internal Review and Acknowledgment

Upon receipt of the refund request, StartupFlora shall:

• Acknowledge receipt of the request within 3 to 5 business days
• Initiate a verification process through internal teams and third-party partners (where applicable)
• Contact the client for any additional information or clarification, if necessary

No refund shall be processed unless all required clarifications and documentation are satisfactorily received.

6.4 Evaluation and Outcome

Each refund request will be evaluated independently, considering:

• Nature of the service
• Stage of execution or delivery
• Third-party involvement
• Applicable legal and financial liabilities

The outcome of the refund evaluation will be communicated to the client via email within 10 to 14 business days from the date of final submission of documents.

6.5 Final Refund or Credit Execution

Upon approval:

• Refunds will be made to the original method of payment unless otherwise agreed in writing.
• Service credits, if issued, will be valid for 90 days and can be redeemed only on services directly offered by StartupFlora.
• An official refund confirmation email will be issued, including the refund reference number and details of the amount processed.

StartupFlora shall not be liable for any delay caused by external financial institutions, payment gateways, or system outages once the refund has been initiated on our end.

Section 7: Non-Refundable Situations and Exceptions

7.1 Non-Refundable Scenarios

The following circumstances shall render a transaction fully or partially non-refundable, irrespective of the client’s claim or dissatisfaction:

No refund shall be processed where delay, failure, or rejection is due to:

• Inaccurate or incomplete information submitted by the client
• Failure to respond to requests for clarification or additional documentation
• Missed deadlines due to client inaction or delayed communication

Services that involve applications, filings, or registrations with statutory authorities (e.g., MCA, GST, Trademark, Income Tax Department) are non-refundable if rejected or delayed due to:

• Government policies or procedural discretion
• Client’s prior non-compliance, blacklisting, or ineligibility
• External platform downtime or queue-based delays

StartupFlora bears no liability for decisions made by government authorities.

Refunds will not be granted for voluntary service withdrawal, change of intent, or decision to discontinue once the service has been partially or fully initiated.

If the client has availed part of the deliverables under a package or bundle (e.g., received draft documents, consultations, or partial filings), the service shall be deemed rendered and non-refundable.

7.2 Promotional Offers and Discounted Services

Services availed at special rates, under promotional codes, bundled discounts, startup incubation offers, or subsidized programs shall not be eligible for refund, unless:

• A duplicate transaction is confirmed
• The service was not initiated at all due to internal error

No refund shall exceed the net amount paid, excluding the value of waived charges, bonus services, or complimentary components.

7.3 Digital Products and Intellectual Deliverables

Digital goods such as templates, reports, pitch decks, market research, branding files, and intellectual property created for the client are strictly non-refundable once delivered or accessed—even if partially. Such assets are deemed consumed at the point of delivery.

7.4 Force Majeure Events

StartupFlora shall not be liable to refund any fees or cancel obligations due to force majeure conditions including but not limited to:

• Acts of God (earthquakes, floods, pandemics)
• War, strikes, lockdowns, or civil disturbances
• Cyberattacks, technical outages, or third-party disruptions
• Changes in law, regulation, or administrative policies impacting service execution

Section 8: Limitation of Liability and Dispute Resolution

8.1 Limitation of Liability

To the maximum extent permitted by applicable law, StartupFlora, its affiliates, officers, employees, agents, consultants, or authorized representatives shall not be liable for:

• Indirect, incidental, special, punitive, or consequential damages of any kind
• Loss of revenue, business opportunities, or goodwill resulting from refund decisions
• Delays in refund processing caused by banks, payment gateways, or force majeure events
• Errors in service execution arising from third-party platforms or government portals

Under all circumstances, the total liability of StartupFlora for claims arising out of or relating to this Policy shall not exceed the amount actually paid by the client for the specific service in dispute.

8.2 Dispute Escalation Protocol

Clients are advised to follow the steps below before initiating any external complaint or legal action:

1. Submit a written grievance to info@startupflora.com marked as “Escalation – Refund Dispute”.
2. Allow 10 business days for StartupFlora’s Grievance Cell to respond or resolve the issue.
3. Engage in good faith negotiation and cooperative documentation sharing during the escalation process.

The Company prioritizes amicable resolution and will make every effort to close disputes satisfactorily within internal procedures.

8.3 Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. The Parties agree that:

• All claims or disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan.
• No claims may be brought outside the jurisdiction unless mutually agreed upon in writing by both parties.

Section 9: Policy Modification and Contact Information

9.1 Policy Review and Revisions

StartupFlora reserves the sole right to amend, revise, update, or modify this Refund and Cancellation Policy at any time, with or without prior notice. Modifications may be necessitated by:

• Regulatory or legal updates
• Platform or service changes
• Operational feedback or evolving client needs
• Industry best practices

Revised policies will be posted on the official website atwww.startupflora.comand shall take effect immediately upon publication unless otherwise specified. Clients are encouraged to review this Policy periodically to remain informed of their rights and obligations.

9.2 No Waiver

Failure or delay by StartupFlora in enforcing any provision of this Policy shall not constitute a waiver of that right. If any clause of this Policy is held invalid or unenforceable under applicable law, the remaining clauses shall continue in full force and effect.

9.3 Contact for Queries

For all queries, clarifications, or complaints related to this Policy, please reach out to:

StartupFlora Support Team

📧 Email: info@startupflora.com

🌐 Website: www.startupflora.com

🕒 Support Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)