

Gurugram woke up to one of its worst blackouts this week. Homes, offices, factories and shops in Gurugram, Faridabad and Nuh lost power for nearly 24 hours, and industry bodies claim losses running into thousands of crores. The cause was not weather or a grid failure. It was a statewide strike by electricity employees against a private company's licence to supply power in Gurugram. This guide explains what happened, what the Eleven Power licence means for you, and how businesses can protect themselves from the next outage.
| Particular | Details |
| Areas hit | Gurugram, Faridabad, Nuh and parts of Sohna and Farrukhnagar |
| Cause | Three-day statewide strike by Haryana power employees |
| Trigger | HERC order of 19 October 2026 granting a parallel licence to Eleven Power |
| Licence term | 25 years, covering Gurugram and Nuh districts |
| Proposed investment | About ₹4,717 crore over five years by Eleven Power |
| Complaints | Over 5,500 complaints in the first seven hours |
| Duration | Nearly 24 hours in many areas before partial restoration on Friday |
| Industry loss claim | About ₹10,000 crore in Gurugram district, as claimed by an industry body |
| Helpline | 1912 / 1800-180-4334 |
| Government stand | Haryana government preparing a legal challenge to the HERC order |
Four electricity unions, including the Haryana Power Engineers Association, began a three-day statewide strike. With staff off duty, faults went unrepaired and outages spread across residential and industrial areas.
The strike protests the Haryana Electricity Regulatory Commission's 19 October 2026 order. It granted Eleven Power Private Limited a 25-year parallel distribution licence for Gurugram and Nuh.
Unions say the licence threatens jobs and is creeping privatisation. They argue Gurugram's high-paying consumers could shift to the private supplier, weakening DHBVN's revenue base and finances.
High-level talks between the Haryana government and unions failed before the strike began. Unions rejected a last-minute meeting, so supply disruptions went ahead as warned.
Reported areas include Sector 2, 4, 5, 9A, 23 and 105, Ashok Vihar, Palam Vihar, Dayanand Colony, Rajendra Park and villages in Sohna and Farrukhnagar.
Electricity returned to many parts of Gurugram on Friday after nearly 24 hours. Residents still report low voltage that prevents appliances, machines and computers from running properly.
Pumps and broadband rely on power, so many societies also lost water supply and WiFi. Residents in several sectors protested on the streets demanding quick restoration.
Report outages on the DHBVN helpline 1912 or toll-free 1800-180-4334. Note your complaint number, as it helps with follow-ups and any later grievance or compensation claim.
A parallel licence allows two companies to supply electricity in the same area. DHBVN is not removed; Eleven Power can build its own network alongside it.
The licence covers the Gurugram and Nuh revenue districts, including Gurugram city, Manesar, Sohna and Nuh. These areas have a large share of homes, offices and industrial units.
Once Eleven Power's infrastructure is ready, consumers may get the option to switch from DHBVN. This choice is not available yet, as the network still has to be built.
The Haryana government is preparing a legal challenge to the HERC order. Businesses should wait for the final outcome before planning any change in their electricity supplier.
Industrial areas in Gurugram, Manesar and Faridabad reported complete blackouts. Production lines stopped, workers sat idle and export orders faced delays, especially for MSMEs without backup.
IT offices, co-working spaces and startups lost power and internet. Teams without inverters or backup lost a full working day, and client deliverables slipped.
Shops, restaurants and cloud kitchens lost sales and perishable stock. Cold storage and dairy businesses faced spoilage risks during the long outage.
Businesses running diesel generators paid heavily for fuel. Low voltage after restoration also risks damage to motors, compressors and electronics if not protected.
Document downtime hours, spoiled stock, fuel bills and damaged equipment with photos and invoices. These records support insurance claims and any industry representation to the government.
Use voltage stabilisers and surge protectors for machines and computers. Low voltage and sudden restoration surges damage motors and electronics more than the outage itself.
Review your fire or property policy for a business interruption add-on. Ask your insurer whether utility-failure losses are covered and how to file a claim.
Inform customers and buyers about delays early. Most will extend timelines when told in advance, but missed deadlines without notice can damage long-term relationships.
Industry associations are raising the loss issue with the government. Join your local association so your losses count in any relief or compensation discussion.
An inverter with batteries can run lights, computers, routers and small equipment for several hours. It is the fastest, lowest-cost backup for offices and shops.
Rooftop solar with battery storage cuts electricity bills and keeps essential loads running during outages. Factory and warehouse roofs offer large unused space for this.
Diesel generators face restrictions in Delhi-NCR during poor air-quality periods. Check current pollution-control rules before relying on DG sets, or consider cleaner gas-based options.
List machines that must run during a cut and those that can wait. Sizing backup for critical loads only keeps costs low and avoids overbuying equipment.
MSMEs can fund solar or backup systems through bank loans, MSME credit schemes or green-energy financing. A planned investment costs far less than repeated outage losses.
The blackout showed that businesses with even basic backup kept working while others shut down. Before buying, match the system to your actual load and outage pattern.
Add the wattage of everything that must run during a cut: lights, fans, computers, routers, billing machines and small motors. This total decides the inverter capacity you need.
Gurugram outages this week lasted close to 24 hours. Decide how many hours of backup you need, as this decides battery size, number of batteries and overall system cost.
Tubular lead-acid batteries suit budget-conscious shops and offices. Lithium-ion batteries cost more but charge faster, last longer and need almost no maintenance, which suits daily use.
Choose a solar-compatible inverter so you can add rooftop panels later. Solar charging keeps batteries topped up even when grid supply is cut for long hours.
Pick an inverter with wide input voltage range and surge protection. This protects equipment from the low voltage and restoration surges Gurugram residents reported after the strike.
Buy from an established Indian manufacturer with service support in NCR, clear warranty terms and BIS-certified products. Reliable after-sales service matters most during an emergency.
For home, shop, office and industrial backup options, explore inverters, batteries and solar solutions from Adwin Power, an Indian manufacturer of power backup and energy storage products.
| Basis | DHBVN (Existing) | Parallel Private Licensee |
| Ownership | Haryana government discom | Private company (Eleven Power) |
| Status | Supplying now | Licence granted; network yet to be built |
| Coverage | All of south Haryana | Gurugram and Nuh districts |
| Consumer switch | Default supplier | Option expected after infrastructure is ready |
| Tariffs | Set by HERC | Also regulated by HERC |
| Current issue | Strike disrupted supply | Licence under legal challenge |
1. Why is there a power cut in Gurugram? Haryana electricity employees went on a three-day strike against HERC's licence to Eleven Power for parallel power distribution in Gurugram and Nuh.
2. When will power be restored in Gurugram? Power returned to many areas on Friday after nearly 24 hours, though low voltage continues. Full normalcy depends on the strike ending and repairs being completed.
3. What is the DHBVN complaint number? Report power cuts on 1912 or the toll-free number 1800-180-4334. Keep the complaint number for follow-ups.
4. What is Eleven Power? Eleven Power Private Limited received a 25-year parallel distribution licence from HERC on 19 October 2026 to supply electricity in Gurugram and Nuh.
5. Can I switch from DHBVN to Eleven Power? Not yet. Eleven Power must first build its distribution network, and the licence faces a legal challenge from the Haryana government.
6. Will electricity become cheaper in Gurugram? Competition may improve service, but tariffs for both suppliers are regulated by HERC. No tariff change has been announced so far.
7. Which areas of Gurugram were affected? Sector 2, 4, 5, 9A, 23, 105, Ashok Vihar, Palam Vihar, Dayanand Colony and villages in Sohna and Farrukhnagar were among the worst hit.
8. How much loss did industry suffer? An industry body claimed losses of about ₹10,000 crore in Gurugram district. This is an industry estimate, not an official government figure.
9. Can businesses claim compensation for power cut losses? No compensation scheme has been announced. Businesses should record losses, check business interruption insurance and support industry association representations.
The Gurugram blackout was caused by a dispute over a private power licence, not a supply shortage, but businesses paid the price. Until the strike and the legal challenge are settled, outages may return. Report faults on 1912, record every loss, protect your equipment and start planning reliable backup such as inverters or rooftop solar.
Want help financing a solar or power backup system, or exploring MSME schemes that can fund it? Talk to the StartupFlora team or check which government schemes your business qualifies for.