Cybercrime Tracker: How to Check Your Cyber Complaint Status With the Acknowledgement Number
You reported a fraud on cybercrime.gov.in or through the 1930 helpline, and now you want to know whether anything is happening. The cybercrime tracker — the "Track your Complaint" feature on the National Cyber Crime Reporting Portal (NCRP) — is the official way to check.
Quick answer: Go to cybercrime.gov.in, open Track your Complaint, enter your acknowledgement number and the mobile number used while filing, and verify with the OTP. Only complaints filed under "Report and Track" or "Report Other Cybercrime" can be tracked. Anonymous complaints cannot be tracked.
What You Need Before Tracking
| Item | Where to find it |
| Acknowledgement number | SMS and email received after filing the complaint |
| Registered mobile number | The number you entered while filing |
| Access to that mobile | To receive the OTP |
If you reported through 1930, you are usually given a complaint/acknowledgement reference. Complete or register the complaint on the portal as advised, so it can be tracked online.
How to Track Cyber Complaint Status: Step by Step
- Open cybercrime.gov.in on a browser.
- Select Track your Complaint (also reachable from the citizen login menu).
- Enter your acknowledgement number.
- Enter the mobile number linked to the complaint.
- Enter the OTP you receive and submit.
- View the current status and any remarks from the police.
Menu names on the portal can change. If you can't find the option, use the portal's help or FAQ section.
Which Complaints Can Be Tracked
| How you filed | Trackable online? |
| Report and Track (with login) | Yes |
| Report Other Cybercrime | Yes |
| Anonymous report (women/child-related category) | No |
| Phone call to 1930 only, not completed online | Only through the reference given; complete it on the portal |
What Common Statuses Mean
Status labels on the portal can vary. Typical meanings:
| Status (typical) | What it usually means | What you can do |
| Complaint registered / submitted | Received by the system | Keep your evidence ready |
| Under process / assigned | Sent to the police station or cyber cell with jurisdiction | Wait for contact; note the station if shown |
| FIR registered | Police have registered an FIR | Ask the station for the FIR number and copy |
| Amount on hold | Money traced and held in a beneficiary account | Apply for restoration when eligible (see below) |
| Closed / disposed | Action completed, or closed with remarks | Read remarks; escalate if you disagree |
Lost Your Acknowledgement Number?
- Search your email and SMS for messages from the portal.
- Log in to the portal account you used to file, if you registered.
- If you still can't find it, contact the cyber cell of your district or 1930 with the date, amount and your mobile number.
Complaint Pending for Weeks? What to Do
- Check that you completed the complaint — missing documents or transaction IDs can stall it.
- Contact the police station shown in the status, with your acknowledgement number.
- Write to the state nodal officer for cyber crime (contact details are listed by state on the portal).
- Keep a written record of every follow-up.
Money on hold? Apply for restoration
Under the MHA SOP of 02.01.2026, a victim can check whether any amount is on hold and apply through the Money Restoration Module, functional from April 2026 per PIB. Interim custody of amounts below ₹50,000 can be given under Section 106(3) BNSS; larger amounts are dealt with in connection with an FIR. Once a release is ordered, the bank should release funds within 15 calendar days.
Why Speed Matters
Report financial fraud as quickly as possible, ideally within the first hour ("golden hour"), through 1930 or the portal. Fast reporting increases the chance that money is held before fraudsters move it. Per PIB, the Citizen Financial Cyber Fraud Reporting and Management System had saved more than ₹11,158 crore across more than 32.80 lakh complaints by 30 June 2026. Recovery is never guaranteed, but delay makes it much harder.
Common Mistakes
Entering a different mobile number. The OTP goes only to the number used while filing.
Filing a duplicate complaint. Track and update the existing one instead.
Sharing OTPs with "recovery agents". No genuine official will ask for OTPs or fees to speed up your complaint.
Contextual Internal Links
- Pillar: Cyber complaint against you? How to check and respond
- Sanchar Saathi app — report suspected fraud calls
Related cyber guides:
Official External References
Frequently Asked Questions
1. How do I check my cyber complaint status? Use Track your Complaint on cybercrime.gov.in with your acknowledgement number, registered mobile number and OTP.
2. Can I track an anonymous cyber complaint? No. Anonymous complaints cannot be tracked.
3. How do I check a 1930 complaint status? Use the reference given on the call and ensure the complaint is registered on the portal, then track it with the acknowledgement number.
4. How long does a cyber complaint take? There is no fixed time. Financial fraud reported quickly is acted on faster; investigations may take weeks or months.
5. What does "amount on hold" mean? Some of your money was traced and held in a receiving account. You may be able to apply through the Money Restoration Module.
Conclusion
The cybercrime tracker gives you visibility, but it works only with the acknowledgement number and the mobile number you used. Keep both safe, follow up in writing, and apply for restoration if money is shown on hold.
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